A:Yes! we are a factory of led solar street lights for 8 years.
Q:It does not light on in rainy days, the lamp has short light on time
A:We increase the battery and solar panel capacity,smart mode for time brightness,1 day full charged,2-3 working
Q:The lamp enter water,not waterproof.
A:the whole lamp is IP65,controller:IP67,use electric glue
Q:will the lamp is so dark?
A:use Seoul led chip,160LM/W,very brightness,LED module design,84pcs-252pcs led chip
Q:If the battery damage,how to change?
A:We have video teaching +sales consultant assistant
within warranty,it change for you free.
Q:How to install solar street light?
A:Professional video teaching+sales consultant assistant
Q:If the goods damage in transportation?
A:The packaging uses foam, if using express delivery,add the corner protector and the strap, the packaging is strict, if it is damaged, we will solve the problem in time.
Q:High maintenance costs
A:3 years warranty for whole lamp,25 years lifespan for solar panel,controller and LED chip have 5 years warranty.Easy loading and unloading
Q:The freight is expensive
A:we have cooperated with 6 shipping forwarder,and we will choose most economic shipping for you.
Q:If i have some problem,who give me guarantee,after service?
A:Always ready to serve 24 hours;3 years warranty,within warranty,not human damage,we change lamp for you free.
Q:Have their will high temperature of lamp?the battery can not charge electric?
A:Using Aluminium hoursing,good Heat dissipation.use Cooling cotton surround the battery,the lithium battery has BMS certification and there is a heat shield inside the battery.
Are their any certification ?
For the solar street light have CE,ROHS certification,our factory got ISO 9001&ISO 14001 certification,very reliable.
Q:When i can received the lamp?
A:Lead time : Samples : 3-5 days ; Mass qty : 15-20days ;
For special,we try our best to do for you
Q:Which payment way do you support?
A:we support T/T,Credit card, Western Union, Letter of Credit, Paypal…
Payment : 30% the amount should be paid before producing , the balance 70% of the payment should be paid before shipping ;
Q:When i paid,how can i know the process of production?
A:We will take some production photo for your reference.
Include raw material,accessories,whole lamp,package,shipping…,
Q:How do you ensure the quality?
A:first,Our QC Sampling the 10% raw material ;3 time QC for Finished product;24 hours aging.